Blue Canvas experienced a major incident on September 21, 2022 affecting Metadata Deploy (Outbound), lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Metadata Deploy (Outbound)
Update timeline
- identified Sep 21, 2022, 12:08 PM UTC
-
- identified Sep 21, 2022, 12:09 PM UTC
Some tenants are unable to deploy with the following error in their log: "catalog has no info about file" This occurs due to a recent performance optimization for pulls. We expect a fix in the next 1-3 hours.
- identified Sep 21, 2022, 12:14 PM UTC
-
- monitoring Sep 21, 2022, 01:12 PM UTC
A fix has been implemented and we are monitoring the results. After the source and target branch completed a full sync, you should be able to deploy again. Please clone the deployment requests that failed with "Internal Server Error", don't press "retry" within the deployment request, it will fail under the same conditions.
- resolved Sep 21, 2022, 03:36 PM UTC
All systems are operational.