Blue Canvas experienced a major incident on September 22, 2022 affecting Blue Canvas Web Application, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Blue Canvas Web Application
Update timeline
- investigating Sep 22, 2022, 09:15 AM UTC
We've become aware of a problem causing salesforce data to not be synced to Blue Canvas. Our engineering team is currently investigating the issue.
- identified Sep 22, 2022, 09:40 AM UTC
We've identified the cause of the issue and are testing a fix.
- monitoring Sep 22, 2022, 09:59 AM UTC
Testing the fix was successful and we're deploying the changes now. We'll continue to monitor the issue until we're sure it's been resolved.
- resolved Sep 22, 2022, 10:13 AM UTC
The issue is resolved as Salesforce data is once again syncing successfully.