Blue Canvas incident

Permissions tool login errors

Major Resolved View vendor source →

Blue Canvas experienced a major incident on June 5, 2019 affecting Tools, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2019, 07:08 PM UTC
Resolved
Jun 05, 2019, 08:50 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 05, 2019, 07:08 PM UTC

Affected components

Tools

Update timeline

  1. investigating Jun 05, 2019, 07:08 PM UTC

    We are investigating an issue where customers cannot authenticate in our free permissions tool at https://tools.bluecanvas.io/perms

  2. monitoring Jun 05, 2019, 07:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 05, 2019, 08:50 PM UTC

    We fixed an issue where customers couldn't log into our free permissions tool.