Blue Canvas incident

Elevated error rates with "Forbidden" response

Major Resolved View vendor source →

Blue Canvas experienced a major incident on June 11, 2019 affecting Blue Canvas Web Application and Blue Canvas APIs and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2019, 05:55 PM UTC
Resolved
Jun 11, 2019, 06:20 PM UTC
Duration
25m
Detected by Pingoru
Jun 11, 2019, 05:55 PM UTC

Affected components

Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. investigating Jun 11, 2019, 05:55 PM UTC

    We are aware of a number of "Forbidden" errors appearing due to a problem with our authentication provider upstream.

  2. identified Jun 11, 2019, 06:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 11, 2019, 06:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 11, 2019, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 11, 2019, 06:20 PM UTC

    We resolved an issue where customers received HTTP 403 "Forbidden" errors when loading Blue Canvas. The issue was caused by an upstream problem with our authentication provider.