Blue Canvas incident

Internal Server Outage

Critical Resolved View vendor source →

Blue Canvas experienced a critical incident on September 10, 2024 affecting Blue Canvas Web Application and Blue Canvas APIs and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 03:53 PM UTC
Resolved
Sep 10, 2024, 04:32 PM UTC
Duration
39m
Detected by Pingoru
Sep 10, 2024, 03:53 PM UTC

Affected components

Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. investigating Sep 10, 2024, 03:53 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 10, 2024, 03:59 PM UTC

    We've identified a potential cause and are now working to verify a solution.

  3. identified Sep 10, 2024, 04:14 PM UTC

    The issue has been identified and we're currently testing the fix.

  4. monitoring Sep 10, 2024, 04:18 PM UTC

    The fix is live and systems appear to be operational again. We'll continue to monitor throughout the day.

  5. resolved Sep 10, 2024, 04:32 PM UTC

    This incident has been resolved.