BloomText incident

Total Outage

Critical Resolved View vendor source →

BloomText experienced a critical incident on February 2, 2021 affecting Web App, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2021, 02:30 AM UTC
Resolved
Feb 02, 2021, 04:30 AM UTC
Duration
2h
Detected by Pingoru
Feb 02, 2021, 02:30 AM UTC

Affected components

Web App

Update timeline

  1. identified Feb 02, 2021, 07:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 02, 2021, 07:23 PM UTC

    Service has been restored but notifications are not being sent or received.

  3. monitoring Feb 02, 2021, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 02, 2021, 07:23 PM UTC

    This incident has been resolved.