BloomText incident

New Conversations Don't Open

Major Resolved View vendor source →

BloomText experienced a major incident on July 27, 2021 affecting Web App, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2021, 05:40 PM UTC
Resolved
Jul 27, 2021, 08:40 PM UTC
Duration
3h
Detected by Pingoru
Jul 27, 2021, 05:40 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jul 27, 2021, 07:09 PM UTC

    We are currently investigating this issue.

  2. identified Jul 27, 2021, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2021, 07:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2021, 07:10 PM UTC

    This incident has been resolved.