Bloomreach incident

Data updates from Engagement to EBQ are delayed on EU1 & US1

Minor Resolved View vendor source →

Bloomreach experienced a minor incident on November 16, 2023 affecting EU1 and US1, lasting 13h 51m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 09:21 AM UTC
Resolved
Nov 16, 2023, 11:12 PM UTC
Duration
13h 51m
Detected by Pingoru
Nov 16, 2023, 09:21 AM UTC

Affected components

EU1US1

Update timeline

  1. monitoring Nov 16, 2023, 09:21 AM UTC

    The issue has been identified and fixed; we are currently monitoring the processing of the delay.

  2. monitoring Nov 16, 2023, 01:26 PM UTC

    We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the US1 instance to EBQ was completed, and the service is back to its normal state. We continue to monitor the situation on the EU1 instance, where the processing of the data updates steadily improves.

  3. resolved Nov 16, 2023, 11:12 PM UTC

    We are glad to inform you that processing the data updates from the Bloomreach Engagement platform on the EU1 instance to EBQ was completed, and the service is back to its normal state.