Bloomreach incident

ext (data) API degradation

Notice Resolved View vendor source →

Bloomreach experienced a notice incident on December 24, 2023 affecting EU1 and EXP, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2023, 05:24 PM UTC
Resolved
Dec 24, 2023, 05:24 PM UTC
Duration
—
Detected by Pingoru
Dec 24, 2023, 05:24 PM UTC

Affected components

EU1EXP

Update timeline

  1. resolved Dec 24, 2023, 05:24 PM UTC

    Time: 16:01 and 16:19 CET There was an ext (data) API degradation between 16:01 and 16:19 CET. The system is currently fully operational. Potentially impacted features during this interruption: recommendation serving, catalog API (updates, fetching data), fetching customer attributes. EXP instance has experienced slight delays - the service was otherwise available. EU1 instance has experienced brief service unavailability at some intervals during the mentioned time period.