Bloomreach incident

Downtime Transactional Email API

Major Resolved View vendor source →

Bloomreach experienced a major incident on March 12, 2024 affecting EU1 and EXP, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2024, 11:15 AM UTC
Resolved
Mar 12, 2024, 12:09 PM UTC
Duration
53m
Detected by Pingoru
Mar 12, 2024, 11:15 AM UTC

Affected components

EU1EXP

Update timeline

  1. investigating Mar 12, 2024, 11:15 AM UTC

    We have received multiple reports about Transactional Email API returning errors. We started the investigation.

  2. identified Mar 12, 2024, 11:54 AM UTC

    The issue was identified to be caused by an error in configuration related to an update. A fix is being deployed and the transactional API full availability should resume shortly.

  3. resolved Mar 12, 2024, 12:09 PM UTC

    Normal traffic for Transactional Email API was restored.