Bloomreach incident

Feed processing Interruption - Bloomreach Search & Merch

Critical Resolved View vendor source →

Bloomreach experienced a critical incident on April 19, 2024 affecting Discovery US and Discovery EMEA, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2024, 11:52 AM UTC
Resolved
Apr 19, 2024, 01:49 PM UTC
Duration
1h 56m
Detected by Pingoru
Apr 19, 2024, 11:52 AM UTC

Affected components

Discovery USDiscovery EMEA

Update timeline

  1. investigating Apr 19, 2024, 11:52 AM UTC

    Dear Customer, We have detected issues with feed processing for Bloomreach Discovery .Other parts of the platform are not affected. Our engineering team is actively involved and further investigating the issue. Regards, Bloomreach Support Team.

  2. identified Apr 19, 2024, 12:31 PM UTC

    Dear Customer, The issue has been identified and our teams are working on implementing the fix. Regards, Bloomreach Support Team.

  3. monitoring Apr 19, 2024, 12:47 PM UTC

    Dear Customer, A fix has been implemented and data processing has been resumed. We are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team

  4. resolved Apr 19, 2024, 01:49 PM UTC

    Dear Customer, We are pleased to inform you the feed processing capabilities have been fully resolved. Regards, Bloomreach Support Team.