Bloomreach incident

Feed processing Interruption - Bloomreach Search & Merch

Major Resolved View vendor source →

Bloomreach experienced a major incident on June 5, 2024 affecting Discovery US and Discovery EMEA, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 11:15 AM UTC
Resolved
Jun 05, 2024, 01:17 PM UTC
Duration
2h 2m
Detected by Pingoru
Jun 05, 2024, 11:15 AM UTC

Affected components

Discovery USDiscovery EMEA

Update timeline

  1. monitoring Jun 05, 2024, 11:15 AM UTC

    Dear Customer, We had detected issues with feed processing for Bloomreach Discovery .Other parts of the platform were not affected. Our engineering team has implemented the fix and data processing has been resumed. We are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team

  2. resolved Jun 05, 2024, 01:17 PM UTC

    Dear Customer, We are pleased to inform you the feed processing capabilities have been fully resolved. Regards, Bloomreach Support Team.