Bloomreach incident
Availability Interruption - Bloomreach Dashboard
Bloomreach experienced a critical incident on June 20, 2024 affecting Discovery US and Discovery EMEA, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2024, 08:57 AM UTC
Dear Customer, We have detected an issue in the Bloomreach search and merchandising dashboard. Dashboard users are currently facing issues loading the search and merchandising dashboard . Our Engineering team is aware and is further investigating the issue. Kind regards, Bloomreach Support team
- monitoring Jun 20, 2024, 09:01 AM UTC
Dear Customer, We are glad to inform you the platform availability of the Bloomreach Tools Dashboard has been restored. We will continue to monitor. Best regards, Bloomreach Support team
- monitoring Jun 20, 2024, 09:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 20, 2024, 09:02 AM UTC
Dear Customer, We are glad to inform you the platform availability of the Bloomreach Tools Dashboard has been restored. We will continue to monitor. Best regards, Bloomreach Support team
- resolved Jun 20, 2024, 09:16 AM UTC
Dear Customer, We are glad to inform you the availability of the Bloomreach Tools Dashboard has been restored. Please verify the availability of the dashboard and let us know if you are still experiencing any problems. If you have any further questions or need additional assistance, please let us know. Best regards, Bloomreach Support team