Bloomreach experienced a minor incident on June 25, 2024 affecting Discovery EMEA, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2024, 06:15 AM UTC
Dear Customer, We are currently experiencing a disruption in the availability of the Bloomreach Search. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you immediately as soon as we have any more information. Kind regards, Bloomreach Support Team.
- monitoring Jun 25, 2024, 06:33 AM UTC
Dear Customer, The issue was identified and a fix has been implemented and we are monitoring to confirm the incident has been resolved. Kind regards, Bloomreach Support Team.
- resolved Jun 25, 2024, 06:41 AM UTC
Dear Customer, We are glad to inform you the search has been restored. Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems. We apologise for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team