Bloomreach incident

Feed processing Interruption - Bloomreach Search & Merch

Major Resolved View vendor source →

Bloomreach experienced a major incident on July 9, 2024 affecting Discovery US and Discovery EMEA, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 11:57 AM UTC
Resolved
Jul 09, 2024, 01:34 PM UTC
Duration
1h 37m
Detected by Pingoru
Jul 09, 2024, 11:57 AM UTC

Affected components

Discovery USDiscovery EMEA

Update timeline

  1. identified Jul 09, 2024, 11:57 AM UTC

    Dear Customer, We have detected issues with feed processing for Bloomreach Discovery. Other parts of the platform were not affected. Our engineering team has identified the issue and we are actively monitoring the queued feed ingestion jobs and will confirm once incident has been resolved. Regards, Bloomreach Support Team

  2. monitoring Jul 09, 2024, 12:26 PM UTC

    Dear Customer, A fix has been implemented and we are monitoring the feed ingestion queue to confirm this incident has been resolved. Kind regards, Bloomreach Support team.

  3. resolved Jul 09, 2024, 01:34 PM UTC

    Dear Customer, We are glad to inform you the feed processing availability has been restored. Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems. We apologise for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team