Bloomreach incident
Intermittent Availability Interruption - Bloomreach Dashboard
Bloomreach experienced a major incident on September 18, 2024 affecting Discovery US and Discovery EMEA, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2024, 08:09 AM UTC
Dear Customer, We have detected an issue in the Bloomreach search and merchandising dashboard. Dashboard users are intermittently facing issues loading the search and merchandising dashboard . Our Engineering team is aware and is actively investigating the issue. Kind regards, Bloomreach Support team
- investigating Sep 18, 2024, 09:04 AM UTC
We are continuing to investigate this issue.
- investigating Sep 18, 2024, 10:16 AM UTC
Dear Customer, Our engineering team had identified the issue and a fix has been applied for the same. We will continue to monitor. Best regards, Bloomreach Support Team
- monitoring Sep 18, 2024, 10:17 AM UTC
Dear Customer, Our engineering team had identified the issue and a fix has been applied for the same. We will continue to monitor. Best regards, Bloomreach Support Team
- resolved Sep 18, 2024, 12:01 PM UTC
Dear Customer, We are pleased to inform you the Bloomreach dashboard is now fully operational. Best regards, Bloomreach Support Team