Bloomreach incident

Availability Interruption - Bloomreach Dashboard

Critical Resolved View vendor source →

Bloomreach experienced a critical incident on September 19, 2024 affecting Discovery US and Discovery EMEA, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2024, 04:58 PM UTC
Resolved
Sep 19, 2024, 05:09 PM UTC
Duration
10m
Detected by Pingoru
Sep 19, 2024, 04:58 PM UTC

Affected components

Discovery USDiscovery EMEA

Update timeline

  1. investigating Sep 19, 2024, 04:58 PM UTC

    Bloomreach dashboard is currently unavailable due to an issue with our authentication service. We are actively working in resolving the issue. We apologize for the inconvenience and will continue to provide you updates. Should you have any questions, please feel free to reach out to [email protected]

  2. monitoring Sep 19, 2024, 05:04 PM UTC

    Bloomreach dashboard is now operational and we are continuing to monitor. Our apologies for the inconvenience.

  3. resolved Sep 19, 2024, 05:09 PM UTC

    We are pleased to inform you the Bloomreach dashboard is now accessible to all clients.