Bloomreach incident

US1 campaign services disruption

Major Resolved View vendor source →

Bloomreach experienced a major incident on November 22, 2024 affecting US1, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 02:45 AM UTC
Resolved
Nov 22, 2024, 08:14 AM UTC
Duration
5h 28m
Detected by Pingoru
Nov 22, 2024, 02:45 AM UTC

Affected components

US1

Update timeline

  1. investigating Nov 22, 2024, 02:45 AM UTC

    There are multiple campaign services having an issue, either being slow, or returning 5xx error. Includes transactional emails, on event triggers, campaign event tracking, public url redirections

  2. investigating Nov 22, 2024, 03:56 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 22, 2024, 05:31 AM UTC

    The impact of the incident is intermittent. We are continuing to investigate the root cause of the issue

  4. monitoring Nov 22, 2024, 06:03 AM UTC

    We have deployed several measures and we no longer observe the impact. We are continuing to monitor the situation

  5. resolved Nov 22, 2024, 08:14 AM UTC

    This incident has been resolved.