Block.io incident

Unplanned Downtime for Web Wallet

Critical Resolved View vendor source →

Block.io experienced a critical incident on May 14, 2019, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2019, 11:08 PM UTC
Resolved
May 15, 2019, 02:23 AM UTC
Duration
3h 15m
Detected by Pingoru
May 14, 2019, 11:08 PM UTC

Update timeline

  1. investigating May 14, 2019, 11:08 PM UTC

    We are currently investigating this issue.

  2. investigating May 14, 2019, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. identified May 14, 2019, 11:13 PM UTC

    The outage is due to a large DoS attack pointed at the Web Wallet. We're investigating remediation measures.

  4. identified May 14, 2019, 11:24 PM UTC

    ETA for a fix is roughly 20 minutes at this time.

  5. monitoring May 14, 2019, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 15, 2019, 02:23 AM UTC

    This incident has been resolved.