Block 64 incident

Slingshot not aggregating with inactive Block 64 Discovery or BlockBox site

Major Resolved View vendor source →

Block 64 experienced a major incident on April 13, 2023 affecting Block 64 Discovery Agent, lasting 19d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2023, 04:41 PM UTC
Resolved
May 03, 2023, 01:51 PM UTC
Duration
19d 21h
Detected by Pingoru
Apr 13, 2023, 04:41 PM UTC

Affected components

Block 64 Discovery Agent

Update timeline

  1. investigating Apr 13, 2023, 04:41 PM UTC

    We have identified an issue that is preventing aggregation for customers who's Block 64 Discovery and BlockBox site(s) have stopped uploading yet still have active Slingshot devices uploading. The Development team is actively investigating and will provide more updates as they become available.

  2. identified Apr 27, 2023, 02:40 PM UTC

    We have identified the root cause of the issue and are currently testing / validating the fix. We anticipate that this will be resolved as part of our May 2nd release. The Development team will provide more updates as they become available.

  3. identified May 02, 2023, 02:50 PM UTC

    We have validated the fix for this issue and confirmed that it will be resolved as part of today's product release.

  4. monitoring May 02, 2023, 06:13 PM UTC

    We have deployed the fix to Production and are currently monitoring.

  5. resolved May 03, 2023, 01:51 PM UTC

    This incident has been resolved.