Blindside Networks incident

One of our hosting providers is experience network connectivity issues (midwest and eastern seaboard).

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on August 25, 2020 affecting Servers, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2020, 08:11 PM UTC
Resolved
Aug 25, 2020, 09:47 PM UTC
Duration
1h 35m
Detected by Pingoru
Aug 25, 2020, 08:11 PM UTC

Affected components

Servers

Update timeline

  1. monitoring Aug 25, 2020, 08:11 PM UTC

    This is affecting loading of conferences -- the user may see a very slow loading of the session (and it may not get beyond a blue screen). We are monitoring issue with our hosting provider and will update as soon as we have more information.

  2. monitoring Aug 25, 2020, 08:37 PM UTC

    The hosting provider has re-routed traffic away from one of their backbones that was experiencing the connectivity issues. Normal access appears to be restored. We continue to test and verify.

  3. resolved Aug 25, 2020, 09:47 PM UTC

    Normal access to our BigBlueButton servers in North America has been restored.