Blindside Networks incident

Issues with processing a small percentage of recordings.

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on September 3, 2020 affecting Recording Processing, lasting 11h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2020, 01:20 PM UTC
Resolved
Sep 04, 2020, 01:16 AM UTC
Duration
11h 56m
Detected by Pingoru
Sep 03, 2020, 01:20 PM UTC

Affected components

Recording Processing

Update timeline

  1. identified Sep 03, 2020, 01:20 PM UTC

    A small percentage of the recordings didn't finish processing overnight. We are investigating the issue.

  2. monitoring Sep 03, 2020, 02:31 PM UTC

    We've identified the underlying issue and are working on resolving it now.

  3. resolved Sep 04, 2020, 01:16 AM UTC

    We've resolved the issue and recordings are now processing normally again.