Blindside Networks incident

Some users encountering "This site can't be reached" error.

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on November 11, 2020 affecting Client, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2020, 04:33 PM UTC
Resolved
Nov 12, 2020, 05:43 PM UTC
Duration
1d 1h
Detected by Pingoru
Nov 11, 2020, 04:33 PM UTC

Affected components

Client

Update timeline

  1. investigating Nov 11, 2020, 04:33 PM UTC

    We are receiving a few reports of some users in sessions not able to reach the BigBlueButton server to join a meeting (whereas other users can join fine). We're investigating on whether it's a network routing or DNS issue.

  2. investigating Nov 11, 2020, 08:00 PM UTC

    It looks like users on zoominternet (Armstrong) ISP are having problems connecting to our servers in New York. We continue to investigate.

  3. monitoring Nov 12, 2020, 12:00 PM UTC

    Our hosting provider has identified a peering issue with Armstrong and has implemented a fix. We'll monitor the access over the next few hours today to ensure the problem is resolved.

  4. resolved Nov 12, 2020, 05:43 PM UTC

    Received feedback from affected users that connectivity looks good now.