Blindside Networks experienced a critical incident on December 16, 2020 affecting Servers, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Servers
Update timeline
- investigating Dec 16, 2020, 01:16 PM UTC
We are seeing delays in starting meetings in North America. We are working to resolve the issue and will update very shortly.
- investigating Dec 16, 2020, 01:45 PM UTC
The server capacity is now coming online for North America. The capacity is ramping up quickly and should be returning to normal levels shortly. We expect users to still experience problems starting new meetings in the next few minutes until capacity reaches normal levels.
- monitoring Dec 16, 2020, 02:26 PM UTC
Server capacity continues to improve in NA. New meetings should be starting normally. We will continue to monitor.
- resolved Dec 16, 2020, 03:01 PM UTC
Capacity is now back to normal levels.