Blindside Networks incident

Degraded performance for Personal Rooms

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on January 20, 2021 affecting Personal Rooms, lasting 7h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2021, 07:24 PM UTC
Resolved
Jan 21, 2021, 02:50 AM UTC
Duration
7h 26m
Detected by Pingoru
Jan 20, 2021, 07:24 PM UTC

Affected components

Personal Rooms

Update timeline

  1. investigating Jan 20, 2021, 07:24 PM UTC

    We are seeing performance issues and timeouts for accessing Personal Rooms. We are investigating the source of the timeouts.

  2. resolved Jan 21, 2021, 02:50 AM UTC

    We have identified the underlying performance issue and updated the servers. Response times for Personal Rooms is normal.