Blindside Networks incident

Detected Networking issues detected in Singapore/Australia

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on February 5, 2021 affecting Servers, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2021, 01:32 AM UTC
Resolved
Feb 09, 2021, 07:09 PM UTC
Duration
4d 17h
Detected by Pingoru
Feb 05, 2021, 01:32 AM UTC

Affected components

Servers

Update timeline

  1. monitoring Feb 05, 2021, 01:32 AM UTC

    We've detected a networking issue from on of our hosting provider that is affecting in some of our Singapore/Australia servers. Users may be unable to join sessions or get disconnected. We are adjusting our deployment to isolate the issue.

  2. monitoring Feb 05, 2021, 02:18 AM UTC

    We've shifted most of our load in Singapore/Australia to another hosting provider. If instructors are sill experiencing issues, please have them end their current session and start new one. This will have the meeting start on a new server.

  3. monitoring Feb 05, 2021, 06:42 PM UTC

    The networking issue in our Singapore/Australia has resolved.

  4. identified Feb 08, 2021, 12:38 AM UTC

    We are again detecting networking issues in Singapore/Australia. We are adjusting the load on our servers.

  5. resolved Feb 09, 2021, 07:09 PM UTC

    This issue is resolved.