Blindside Networks incident

LTI launch issues (Canadian Region)

Critical Resolved View vendor source →

Blindside Networks experienced a critical incident on January 12, 2022 affecting Servers, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2022, 06:17 PM UTC
Resolved
Jan 12, 2022, 09:19 PM UTC
Duration
3h 1m
Detected by Pingoru
Jan 12, 2022, 06:17 PM UTC

Affected components

Servers

Update timeline

  1. identified Jan 12, 2022, 06:17 PM UTC

    We have identified an issue that is preventing launching of new BigBlueButton sessions via LTI. The issue only affects our Canadian regions. We are working on resolving the issue.

  2. resolved Jan 12, 2022, 09:19 PM UTC

    We have resolved the issue that was affecting LTI in Canada. Access via LTI should be operating normally again.