Blindside Networks incident

FireFox 96.0.x does not transmit video or screen share (fix is coming)

Minor Resolved View vendor source →

Blindside Networks experienced a minor incident on January 14, 2022 affecting Client, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2022, 08:57 PM UTC
Resolved
Jan 17, 2022, 12:41 PM UTC
Duration
2d 15h
Detected by Pingoru
Jan 14, 2022, 08:57 PM UTC

Affected components

Client

Update timeline

  1. monitoring Jan 14, 2022, 08:57 PM UTC

    We have detected an issue with FireFox 96.0.x that is preventing it from transmitting webcam or screen share to other users in a session (or to the server for recoding). We have a fix ready and are deploying it to our infrastructure. Until fully deployed (we'll update this incident when deployed), we recommend users use Chrome instead when sharing webcams or screen.

  2. resolved Jan 17, 2022, 12:41 PM UTC

    We have deployed the fix to resolve issues with sharing video in FireFox 96.