Blindside Networks experienced a notice incident on May 4, 2023 affecting Servers and Recording Processing and 1 more component, lasting 5d 20h. The incident has been resolved; the full update timeline is below.
Affected components
ServersRecording ProcessingClientPersonal RoomsLTI Services
Update timeline
- identified May 04, 2023, 05:13 PM UTC
We are tracking issues in a few sessions related to duplicate messages in the chat, whiteboard annotations disappearing, and connectivity issues. We are working on a fix for these issues and will have it deployed shortly.
- identified May 05, 2023, 08:55 PM UTC
Issues have been identified and patches are being deployed to address them.
- resolved May 10, 2023, 01:16 PM UTC
We have deployed an update on May 9th and observe that it resolved issues with duplicate messages in the chat and whiteboard annotations disappearing.