Blindside Networks incident

Personal Rooms (GreenLight) authentication issues in Australia

Major Resolved View vendor source →

Blindside Networks experienced a major incident on July 31, 2023 affecting Personal Rooms, lasting 6h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 01:56 PM UTC
Resolved
Jul 31, 2023, 08:45 PM UTC
Duration
6h 48m
Detected by Pingoru
Jul 31, 2023, 01:56 PM UTC

Affected components

Personal Rooms

Update timeline

  1. investigating Jul 31, 2023, 01:56 PM UTC

    Office 365 authenticated accounts are experiencing issues when logging into Personal Rooms. We are actively investigating.

  2. monitoring Jul 31, 2023, 03:34 PM UTC

    Personal Rooms are functional. We are continuing to monitor.

  3. monitoring Jul 31, 2023, 05:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 31, 2023, 08:45 PM UTC

    This incident has been resolved.

  5. postmortem Jul 31, 2023, 08:47 PM UTC

    This incident affected regions reu1 and roc2.