BlastIQ incident

FragTrack site not being displayed after login

Major Resolved View vendor source →

BlastIQ experienced a major incident on May 12, 2020 affecting FRAGTrack™, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2020, 05:27 AM UTC
Resolved
May 12, 2020, 08:03 AM UTC
Duration
2h 35m
Detected by Pingoru
May 12, 2020, 05:27 AM UTC

Affected components

FRAGTrack™

Update timeline

  1. identified May 12, 2020, 05:27 AM UTC

    Once logged into FragTrack some users will not be able to see their site present and receive an error page. The issue has been identified and a fix is currently being tested and rolled out.

  2. identified May 12, 2020, 05:27 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 12, 2020, 08:03 AM UTC

    The incident has been resolved and your site will now appear as expected once you re-login to the FragTrack website.