BlastIQ incident

Users unable to select a site once logged into BlastIQ Insights

Critical Resolved View vendor source →

BlastIQ experienced a critical incident on June 24, 2020 affecting BlastIQ™ Insights and Administration Portal, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2020, 04:07 PM UTC
Resolved
Jun 24, 2020, 10:15 PM UTC
Duration
6h 7m
Detected by Pingoru
Jun 24, 2020, 04:07 PM UTC

Affected components

BlastIQ™ InsightsAdministration Portal

Update timeline

  1. investigating Jun 24, 2020, 04:07 PM UTC

    We are currently investigating the issue.

  2. monitoring Jun 24, 2020, 07:32 PM UTC

    A fix has been implemented and we are monitoring the results. Users should now be able to access their sites within BlastIQ Insights.

  3. resolved Jun 24, 2020, 10:15 PM UTC

    This incident has been resolved.