BlastIQ incident

BlastIQ Insights - Blast progress dashboard not accessible for some sites

Minor Resolved View vendor source →

BlastIQ experienced a minor incident on January 3, 2021 affecting BlastIQ™ Insights, lasting 8d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2021, 01:41 AM UTC
Resolved
Jan 11, 2021, 10:20 PM UTC
Duration
8d 20h
Detected by Pingoru
Jan 03, 2021, 01:41 AM UTC

Affected components

BlastIQ™ Insights

Update timeline

  1. identified Jan 03, 2021, 01:41 AM UTC

    The BlastIQ Team is currently investigating an issue with the Blast progress dashboard not loading for the sites with blast updates in the last 3 days. To access Blast table please replace "progress-dashboard" and type "blasts" in the URL for your BlastIQ Site. Details here: https://support.blastiq.com/hc/en-us/community/posts/1500000141142 We apologize for the inconvenience.

  2. monitoring Jan 04, 2021, 12:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 11, 2021, 10:20 PM UTC

    This incident has been resolved.