BlastIQ incident

FRAGTrack boundaries not displaying correctly for some users.

Minor Resolved View vendor source →

BlastIQ experienced a minor incident on March 30, 2021 affecting FRAGTrack™, lasting 18d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2021, 10:56 PM UTC
Resolved
Apr 18, 2021, 09:25 PM UTC
Duration
18d 22h
Detected by Pingoru
Mar 30, 2021, 10:56 PM UTC

Affected components

FRAGTrack™

Update timeline

  1. investigating Mar 30, 2021, 10:56 PM UTC

    This incident affects some customers that are not seeing the expected boundaries when filtering results. It is currently being investigated.

  2. identified Apr 07, 2021, 02:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 12, 2021, 10:42 PM UTC

    Fixes have been implemented and boundaries are currently being re-generated where applicable, results are being monitored.

  4. monitoring Apr 18, 2021, 09:24 PM UTC

    FRAGTrack boundary generation is occurring as expected.

  5. monitoring Apr 18, 2021, 09:24 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 18, 2021, 09:25 PM UTC

    FRAGTrack boundary generation is occurring as expected.