BlastIQ incident

FRAGTrack runchart experiencing slow load times

Minor Resolved View vendor source →

BlastIQ experienced a minor incident on April 22, 2021 affecting FRAGTrack™, lasting 66d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2021, 11:10 PM UTC
Resolved
Jun 28, 2021, 12:41 AM UTC
Duration
66d 1h
Detected by Pingoru
Apr 22, 2021, 11:10 PM UTC

Affected components

FRAGTrack™

Update timeline

  1. investigating Apr 22, 2021, 11:10 PM UTC

    Some FRAGTrack sites that have multiple installations are experiencing slow load times for the run chart sample data.

  2. identified Apr 23, 2021, 01:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 23, 2021, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 18, 2021, 04:29 AM UTC

    Work is ongoing with fixes being released and monitored. Further updates will be provided as monitoring progresses.

  5. monitoring Jun 23, 2021, 02:14 AM UTC

    Additional changes have been made which should see the issue resolved. We will continue to monitor for any further issues.

  6. resolved Jun 28, 2021, 12:41 AM UTC

    This incident has been resolved.