BlastIQ experienced a critical incident on November 4, 2020 affecting BlastIQ™ Mobile and Public API and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2020, 02:12 AM UTC
BlastIQ team is investigating an issue that happened while upgrading the infrastructure, below applications and services are down at the moment - Sync services for BlastIQ Mobile & BlastIQ Enabled MMUs - SHOTPlus v6 integration with BlastIQ - Writing back to BlastIQ Public API We apologise for the inconvenience this is causing to our customers and will update you as soon as our systems are operational.
- identified Nov 04, 2020, 02:30 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 04, 2020, 02:36 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 04, 2020, 03:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 04, 2020, 03:39 AM UTC
This incident has been resolved.