SMS Login Codes Delayed
Timeline · 3 updates
- identified Aug 25, 2025, 07:50 AM UTC
We are currently experiencing an issue with sending SMS login codes due to a service limit imposed by our cloud provider (AWS). As a result, some users may not be able to receive SMS one-time passcodes (OTPs) needed to log in. Impact: Some users are temporarily unable to log in via SMS. Other functionality of our platform remains fully available. What we are doing: We have identified the root cause and are actively working with our provider to increase the limit. This request has been escalated with urgency. Next update: We will provide an update as soon as we have confirmation from AWS.
- monitoring Aug 25, 2025, 11:06 AM UTC
The quota has been successfully increased, and we are closely monitoring the situation to ensure everything continues to run smoothly. As a preventive measure, we recommend all users register their MFA device for use as two-factor authentication (2FA). This provides a more reliable and secure way to access your account and helps avoid potential issues in the future. Thank you for your cooperation.
- resolved Aug 26, 2025, 12:02 PM UTC
The incident has been resolved. As a preventive measure, we recommend all users register their MFA device for use as two-factor authentication (2FA). This provides a more reliable and secure way to access your account and helps avoid potential issues in the future.