Blanco experienced a major incident on August 20, 2019 affecting Know-Your-Customer API and Prospect Portal and 1 more component, lasting 10h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Know-Your-Customer APIProspect PortalProfessional Portal
Update timeline
- investigating Aug 20, 2019, 09:25 AM UTC
Some clients are facing issues, trying to upload a passport to our prospect and professional portal. This seems to affect ABBYY users only. The quality of the scan is sufficient, so retrying doesn't seem to solve the issue. We are investigating this issue and will keep you updated via this statuspage.
- identified Aug 20, 2019, 12:02 PM UTC
We are working on a fix, currently we unfortunately have no workaround available
- resolved Aug 20, 2019, 07:48 PM UTC
This incident has been resolved