Blanco incident

Problem with uploading complex legal structure in Prospect portal

Blanco experienced a major incident on October 7, 2019 affecting Prospect Portal, lasting 40m. The incident has been resolved; the full update timeline is below.

Started: Oct 07, 2019, 09:56 AM UTC
Resolved: Oct 07, 2019, 10:36 AM UTC
Duration: 40m
Detected by Pingoru: Oct 07, 2019, 09:56 AM UTC

Affected components

Prospect Portal

Update timeline

investigating Oct 07, 2019, 09:56 AM UTC

In Prospect Portal it currently is not possible to upload a complex legal structure. User gets a blank screen. It only occurs in case the user selects a 'complex legal structure.' The issue is will be deployed to production in within an hour.
identified Oct 07, 2019, 09:56 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 07, 2019, 10:36 AM UTC

This incident has been resolved.