Blanco incident

Some users are not receiving MFA SMS messages when logging in

Major Resolved View vendor source →

Blanco experienced a major incident on July 21, 2021 affecting Prospect Portal and Professional Portal and 1 more component, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2021, 09:00 AM UTC
Resolved
Jul 21, 2021, 03:35 PM UTC
Duration
6h 34m
Detected by Pingoru
Jul 21, 2021, 09:00 AM UTC

Affected components

Prospect PortalProfessional PortalClient Portal

Update timeline

  1. investigating Jul 21, 2021, 09:00 AM UTC

    We are currently investigating this issue

  2. monitoring Jul 21, 2021, 11:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 21, 2021, 12:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 21, 2021, 03:35 PM UTC

    This incident has been resolved.