Blanco experienced a notice incident on December 10, 2021 affecting Know-Your-Customer API and Prospect Portal and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2021, 10:42 AM UTC
Dear Costumers, You might face issues with the Signing transactions. Signhost, our signing service provider, post this message below: "Our hosting CloudVPS has an outage which they are currently investigating. They are keeping us up to date through their status page >> https://cloudvps-status.com/ " We will keep you posted when the issue will be solved. Also, you can see the progress of the issue here : https://status.signhost.com/
- monitoring Dec 10, 2021, 10:51 AM UTC
Update form Signhost: "A fix has been implemented and we are monitoring the results."
- resolved Dec 10, 2021, 12:44 PM UTC
This incident has been resolved.