Blanco incident

Not able to login to the KYC system

Major Resolved View vendor source →

Blanco experienced a major incident on November 23, 2023 affecting Know-Your-Customer API and Prospect Portal and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2023, 06:22 PM UTC
Resolved
Nov 23, 2023, 06:43 PM UTC
Duration
20m
Detected by Pingoru
Nov 23, 2023, 06:22 PM UTC

Affected components

Know-Your-Customer APIProspect PortalProfessional PortalClient Portal

Update timeline

  1. identified Nov 23, 2023, 06:22 PM UTC

    The issue is identified and we are currently working on a fix.

  2. identified Nov 23, 2023, 06:22 PM UTC

    We have fixed the issue and are now monitoring the situation

  3. monitoring Nov 23, 2023, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 23, 2023, 06:31 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 23, 2023, 06:43 PM UTC

    This incident has been resolved.