Blanco experienced a minor incident on October 15, 2024 affecting Know-Your-Customer API and Professional Portal, lasting 10h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Know-Your-Customer APIProfessional Portal
Update timeline
- investigating Oct 15, 2024, 01:07 PM UTC
We are currently experiencing problems with creating new signing transactions. We are currently investigating the issue with the provider.
- identified Oct 15, 2024, 02:24 PM UTC
We are currently experiencing problems with creating new signing transactions. The issue has been identified by our provider and they are implementing a fix.
- resolved Oct 15, 2024, 11:12 PM UTC
This incident has been resolved.