Blanco incident

Not able to create new signing transactions

Minor Resolved View vendor source →

Blanco experienced a minor incident on November 12, 2024 affecting Know-Your-Customer API and Professional Portal, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 09:56 AM UTC
Resolved
Nov 12, 2024, 12:07 PM UTC
Duration
2h 11m
Detected by Pingoru
Nov 12, 2024, 09:56 AM UTC

Affected components

Know-Your-Customer APIProfessional Portal

Update timeline

  1. investigating Nov 12, 2024, 09:56 AM UTC

    Customers are experiencing issues while creating a transaction. Our signing provider is investigating the issue.

  2. identified Nov 12, 2024, 10:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 12, 2024, 11:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2024, 12:07 PM UTC

    This incident has been resolved.