Blanco incident

Client file is slow

Major Resolved View vendor source →

Blanco experienced a major incident on January 31, 2025 affecting Know-Your-Customer API and Prospect Portal and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2025, 12:13 PM UTC
Resolved
Jan 31, 2025, 03:54 PM UTC
Duration
3h 41m
Detected by Pingoru
Jan 31, 2025, 12:13 PM UTC

Affected components

Know-Your-Customer APIProspect PortalProfessional PortalClient Portal

Update timeline

  1. investigating Jan 31, 2025, 12:13 PM UTC

    Client file is slower then usual causing timeouts. Some operations might be impossible, like signing. We are investigating the issue and will give an update as soon as possible

  2. monitoring Jan 31, 2025, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 03:54 PM UTC

    This incident has been resolved.