Blanco incident

Not able to create new signing transactions

Minor Resolved View vendor source →

Blanco experienced a minor incident on February 12, 2025 affecting Know-Your-Customer API and Professional Portal, lasting 20h 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 09:46 AM UTC
Resolved
Feb 13, 2025, 06:36 AM UTC
Duration
20h 50m
Detected by Pingoru
Feb 12, 2025, 09:46 AM UTC

Affected components

Know-Your-Customer APIProfessional Portal

Update timeline

  1. identified Feb 12, 2025, 09:46 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 12, 2025, 09:47 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Feb 12, 2025, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 13, 2025, 06:36 AM UTC

    This incident has been resolved.