Bizzabo incident
Agenda Sessions Not Loading On Backend and Frontend
Bizzabo experienced a major incident on August 23, 2022 affecting Organizer Dashboard and Events Websites and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2022, 03:31 PM UTC
We have identified an issue with sessions not loading both on the backend and the frontend. Bizzabo's engineering team is working to identify and resolve the issue as quickly as possible, for we understand the urgency.
- identified Aug 23, 2022, 03:45 PM UTC
The issue has been identified, and the Bizzabo team is working on implementing the fix.
- identified Aug 23, 2022, 04:27 PM UTC
Our engineering team is continuing to work on identifying the root cause of the issue. Agenda sessions are back to normal.
- monitoring Aug 23, 2022, 04:48 PM UTC
We have found a sub-optimal procedure happening in our backend during the scale-up processes of the agenda service. While the team investigates the issues and assesses the root cause, we are moving to manually and preemptively scale up the deployment to guarantee smooth operations at scale.
- resolved Aug 23, 2022, 06:10 PM UTC
This incident has been resolved. If you face any issues please contact [email protected].