Bizzabo incident

Platform is down

Critical Resolved View vendor source →

Bizzabo experienced a critical incident on March 2, 2023 affecting Organizer Dashboard and Events Websites and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2023, 03:12 PM UTC
Resolved
Mar 02, 2023, 03:49 PM UTC
Duration
36m
Detected by Pingoru
Mar 02, 2023, 03:12 PM UTC

Affected components

Organizer DashboardEvents WebsitesAPIVirtual - InteractVirtual - StreamAgendaRegistrationEmailThe VenueWebsite Editor

Update timeline

  1. investigating Mar 02, 2023, 03:12 PM UTC

    We are currently experiencing a platform-wide issue that is affecting access to all backend dashboards. Our R&D team is actively investigating the issue and working on a fix to resolve the issue as quickly as possible.

  2. investigating Mar 02, 2023, 03:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 02, 2023, 03:31 PM UTC

    A fix has been implemented and our R&D team is monitoring the system to ensure stability.

  4. resolved Mar 02, 2023, 03:49 PM UTC

    Our R&D Team identified and resolved the issues that caused the platform outage. Please open a ticket with our Customer Care Team at [email protected] if you have questions or need further support.