Bizzabo incident
Registration, Contacts, Emails, and Organizer Dashboard
Bizzabo experienced a notice incident on May 8, 2023 affecting Organizer Dashboard and Registration and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2023, 03:34 PM UTC
We are investigating latency reports around Registration, Contacts, Emails, and the Organizer Dashboard on our platform. Our R&D team is looking into this now, and we will provide an update once the issue has been identified.
- identified May 08, 2023, 03:46 PM UTC
Our R&D Team has identified the issue and is working on a resolution. We will let you know as we make progress.
- monitoring May 08, 2023, 04:00 PM UTC
R&D had provided the fix to the issue. No data was lost during this event, but there was a delay in creating contacts from registrations and subsequent emails that go out post-registration. We will keep this incident status as "Monitoring" until all data has been caught up.
- resolved May 08, 2023, 04:15 PM UTC
As all contacts have been loaded and emails are being sent, we are marking this issue as resolved. We will be providing an RCA in the coming days which will be attached to all open tickets and provided to all account managers for distribution.