Bitwave experienced a notice incident on March 30, 2023 affecting Bitwave Core, lasting 7d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 30, 2023, 07:41 PM UTC
Dear valued clients, We are aware that our application is loading slowly, and we understand that this is impacting your user experience. We want to assure you that our technical team is actively working on a solution to improve the performance of our application. We have identified the root cause of the issue and are implementing fixes today and over the next several days to make Bitwave load faster. We estimate that the improvements will be visible within the next 3-5 business days. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue. Thank you for your understanding. If you have any questions or concerns, please don't hesitate to reach out to our customer support team at [email protected]. Sincerely, The Bitwave Team.
- resolved Apr 07, 2023, 07:00 PM UTC
This incident has been resolved.